Q: How accurate are Rigsmart Weight Indicators?
A: Rigsmart Systems are accurate within +/- 1%, resolution is within 100 pounds.

Q: What is the operating range of a Rigsmart System?
A: The standard operating range is 600 feet.

Q: Can numerous Rigsmart Systems operate in close proximity to each other?
A: Yes. Much in the same way as a cellular phone operates, there is no concern for interference between systems because each system that leaves our factory has its own digital ID code and four levels of error detection encoding.

Q: Is it possible to add additional components to your existing Rigsmart system?
A: Yes. Additional components may be easily added as your needs change. Just call us with your existing systems serial number.

Q: Will the Rigsmart System meet the safety regulations on my job site?
A: Rigsmart Systems meet or exceed all relevant regulations set forth by North American regulatory bodies; this includes ANSI, API, SAE, U.S. ASME, FCC, OSHA, UL, CSA, International Makers of Explosives. You may also download our credentials under the link in our Products Menu of this web site.

Q: What type of warranty comes with a Rigsmart System?
A: Each system comes with a standard one year warranty that covers repair or replacement for systems defective in material or workmanship if the system is returned to us in Edmonton, Alberta with all freight charges prepaid. If a performance problem should occur, contact our office in Edmonton, Alberta at 1-780-438-9475.

Q: What voltage is required for the display panel?
A: To power up your panel, you will require a 12 VDC (nominal) power supply. Power converters are available from us for power outputs other than 12 VDC (e.g., 110 VAC).

Q: What is the colour coding on my power cable?
A: The standard power cable is colour coded as follows:

Red = +12V DC
Black = Ground
White = Alarm output for shutoffs (factory set to be +12V DC during system operation)
Purple = RS485 connection - Used for internal system communication only
Blue = RS485 connection - Used for internal system communication only

Q: How long do batteries in the transmitters last?
A: The batteries in each transmitter component normally last 5+ years during constant use. Except the LED indicator for the ram indicators at the drillers station (6 months).

Q: Can I use regular "D" or "AA" (1.5V) batteries in the transmitter components?
A: No. Rigsmart Systems use lithium-ion 3.6V batteries.

Q: Can I replace the batteries myself?
A: Yes. A battery installation kit may be ordered from our service department and installed within a few short steps.

Q: What do I do if my system requires repair or service?
A: When you have a failed or damaged component, contact our service department at 1-780-438-9475.

Q: Is it possible to send in a component of my system for service rather than the entire unit?
A: Yes. It is possible depending upon the nature of the problem and the type of system. Contact our service department at 1-780-438-9475 before returning any equipment for repair.

Q: Where do I ship my system if it requires repair?
A: Before sending a system in for repair, please call the service department at 1-780-438-9475 and have the serial number at hand. They may be able to solve your problem over the phone. Systems may be shipped to Rigsmart Systems' Service Department. Please see contact page for address information.

Q: Who do I contact if I require replacement parts?
A: Replacement parts may be ordered directly from Rigsmart Systems by calling at 1-780-438-9475. Ask for the service department.

Q: Where is my Serial Number located?
A: Each component of your system has a silver label with its serial number printed on it.